FAQs - Fur-real!

Unleash the Inquisitive Side of Your Paws.

Once payment is cleared, orders generally take between 2-4 business days to process. After your order is processed, it can take 2-3 weeks (USA) / 2-4 weeks (International) to arrive. For more information, visit ourShipping Policypage.

No and no! The price you see is the price you pay. We never charge for shipping anywhere in the world.

Yes! If you would like to receive your product as fast as possible, please select Fast Shipping options during checkout for a small fee. As always, regular shipping is free worldwide anytime!

After your order is processed and dispatched, we will send you an email with the tracking number provided so you can keep track of the delivery. You can track your parcel here after putting in your tracking number.

In the unlikely event that you didn't receive the tracking number, don't worry. It happens and we have you covered. Send us an email with your order # included and we will get back to you as soon as possible with your tracking information. 

As long as you contact us within 12 hours of placing your order, we can change or cancel your order at no extra cost. Please note that once your order is shipped, we are unable to change or cancel the order without a fee.

Orders are shipped from our world-class suppliers to your nearest fulfillment center (eg. USPS), which will then be delivered to your door or your local post office.

Our team is researching every day to find the most undiscovered items in the market! Furthermore, our team has direct contact with many of the manufacturers of these products, meaning we can bring it to our customers before typical brick and mortar stores!

Products are made from the highest of quality as we have a partnership with world-class manufacturers. We stand by our product quality that in the unlikely case you come across a faulty product, we are more than happy to replace your product, free of charge.

ou can contact us on our Contact Us page or by sending us an email atsupport@pawpalace.com. Our customer support team will get back to you within 24 hours.

We take our customers' information and security with utmost privacy therefore we would never share your information. No one is able to see your payment information, including us as it is protected by your payment processors through AES-256 encryption. For more information, visit ourPrivacy Policypage.